Can I supply my own material for B62 to use in my seat kit?
> Yes. Please be advised that the supplied material must meet automotive grade specifications, and there is a possibility that the requested material may be rejected. Supplementary rates may be applicable; for further details, please contact our sales team.
Can I order extra materials for my other interior projects?
> Yes, we can provide you with additional material. You can place an order for extra cut yardage through our website. A standard roll of material measures 54 inches in width and is available in whole yard increments. To order more than one yard, please increase the quantity in your shopping cart; it will be shipped as a single cut corresponding to the total quantity ordered. Additionally, we offer fully stitched and coordinating panel wraps for purchase.
Can I see a physical sample of the materials before I place my order?
> Yes. Your first three samples are complimentary. After visiting the Custom Options Page, please email your request, along with your shipping address, to hello@b62upholstery.com and specify which three materials you wish to receive. Additional samples will be invoiced at $4.99/sample. Samples will be shipped via USPS and may take up to 2-3 weeks for delivery. A tracking number will not be provided.
What is the difference between open and closed back?
> The open back installs similarly to the bench bottom upholstery, hog ringing to the frame edge on all sides. The closed back option installs by sliding down the seat back (similar to a pillowcase) and is hog ringed underneath (where the front face and closed back meet). An open back still shows the springs/internal elements of the frame from behind whereas a closed back encases the entire seat and all that is seen is material from behind.
Can I make a custom order for my upholstery?
> Absolutely! Every component of your project can be customized to suit your vision. Use our design consultation tool in the Contact page to set an appointment to discuss your project in detail.
Do you offer additional interior items?
> Yes! We can help you complete your interior with matching door panel wraps, headliner wrap, kick panel wraps and shifter boots. Don’t forget to add a foam kit to your order too! Email our Sales Team at hello@b62upholstery.com to create a custom package or use one of our One-Click package options to submit your order for a bundle savings.
I want to add a foam kit or panel wraps to my order. How can I add to my order?
> You will need to contact our Sales Team at hello@b62upholstery.com to add items to your existing order. Please provide your original order number and the name the order was placed under to insure all of your items ship at one time. Adding to your order may delay the shipment of your original order.
Do you ship internationally?
> Yes, sí, oui, ja, ναι, да, はい, ndiyo, نعم…You bet! If you need internationally shipping please reach out to our Sales team at hello@b62upholstery.com to receive an shipping quote.
What is the typical production time?
> Standard production times are 6-8 weeks from the time the order is placed to the time the order is shipped from our workshop.
Can I expedite my order?
> Yes. There is an option to RUSH your order and reduce the production time down to two weeks. RUSH orders have an 18% surcharge and you will need to contact our Sales Team at hello@b62upholstery.com to convert your order to a RUSH order.
Can I cancel my order?
> All orders cannot be cancelled after 24 hours from the moment the order is placed online. Changes in material selection and/or year & make corrections can be submitted in writing through email within 72 hours of placing your order. Email any changes to hello@b62upholstery.com
What is the return policy?
> If the item qualifies to be returned, there will be a 20% restocking fee and a shipping label is not included. Please reference our Warranty Policy to confirm if your return is permitted.
How do I file a warranty claim?
> Please contact your Sales Representative at hello@b62upholstery.com. Once we locate your original order and see photos of the defect, we can either issue a replacement or repair the product.